Bernadette Trujillo-Vadurro is one the most highly rated motivational business speakers in America today. She has given presentations in EVERY state within the USA (except Iowa) - more -
She provides her audiences with thought provoking and stimulating discussions on customer service, leadership, communication, change and diversity. She has presented to organizations such as American Express, Los Alamos National Laboratory, The Chrysler Corporation,... - more -
Bernadette is the President of Speakers Live and is the co-author of Motivational Leaders and The Service Path… .: Sign-up for a free newsletter
CUSTOMER SERVICE
Doing Business in a Flat World Keynote
Customer Service is Everyone’s Business Keynote or 3 Hour Seminar
Leadership Strategies in Customer Service Keynote or 3 Hour Seminar
COMMUNICATION
Communication Skills for Professionals Keynote or 3 to 6 Hour Seminar
He/She Communication Bridging the Gap at Home and Work Keynote
Presentation
Presentation Skills for Professionals 1 to 2 ½ Day Customized Seminar
LEADERSHIP
Creating Leadership Keynote 3 Hour to 2 Full Day Seminar
Lessons Learned from Enron Keynote Presentation
INNOVATION, CREATIVITY AND CHANGE
How to Increase Innovation and Creativity Keynote to 6 Hour Seminar
Managing Change Keynote Presentation to 6 Hour Seminar
CUSTOMIZED PRESENTATIONS
Bernadette provides customized presentations on a variety of topics at
NO EXTRA CHARGE.
TOPICS
CUSTOMER SERVICE
Doing Business in a Flat World
Keynote Presentation
Discover the pressures American Industries are under in today’s global market because of the rapid changes in the way business is being conducted. Find out why your business may be just a “click” away from vanishing and what you need to do to maintain your competitive advantage in this era of outsourcing, off shoring, high technology and high health care insurance costs. Find out how to position your business for long-term success through several key strategies!
How the global market is affecting us all
Knowing your customers in changing times
Why we can no longer count on customer loyalty
5 key questions every business person must ask
Seeking out the competitive advantage in your industry
Customer Service is Everyone’s Business Keynote Presentation or 3 Hour Seminar Option Available
Improve customer service effectiveness in your organization. Learn essential elements to develop instant rapport with customers. Find out how to make your customers feel more valued and important. Discover critical factors and important approaches in customer service that guarantee life time customers who will fanatically insist on using your services and products (think Starbucks). Learn how to smooth over sticky situations and increase customer satisfaction even when a mistake has been made.
Understand the importance of the customer’s perceptions and how you can successfully change perceptions
Learn to quickly identify customer types and deliver customer service responses to meet those needs.
Learn to recognize the deadly sins of customer service. Are you guilty of any of these sins?
Discover how to act as problem solver to meet customer service problems head on.
Find out how you can deliver world-class customer service in your industry.
Leadership Strategies in Customer Service Keynote Presentation or 3 Hour Seminar Options Available
This presentation is filled with new and improved leadership tips, tactics and techniques guaranteed to help team leaders, supervisors, managers and business owners improve customer service and motivate employees to do their very best in every customer service interaction.
Discover a proven model for increasing employee performance and customer service effectiveness.
Action speaks louder than words - Role modeling is your most effective tool in leading and managing others.
Learn about self-fulfilling prophecy and expectations and how they affect employee performance.
Understand how to increase motivation, productivity and customer service through simple rewards and incentives.
Find how to motivate the kick-starters, cruise controllers and self-starters to improve production and staff pride.
TOPICS
COMMUNICATION Communication Skills for Professionals
Keynote Presentation or 3 to 6 Hour Seminar Options Available
“It’s not what we say that impacts our future, it’s how we say it”. Bernadette Trujillo-Vadurro, communication expert will take your behind the scenes in understanding communication, its impact and how you can improve your communication skills. Bernadette will help you increase personal power, professional credibility and minimize communication blunders.
Discover how to develop immediate rapport even with strangers.
Test your listening and see how you can enhance relationships.
Minimize conflict and confrontations through diffusion strategies.
Effectively communicate with all types of people.
Learn 6 communication skills that will help you in any situation.
Learn 10 techniques to increase your emotional intelligence.
Find out how you can decipher unspoken messages.
Understand the importance of body language during your interactions.
Bridge the differences between male and female communication.
Find out about cultural differences and the importance of sensitivity.
Discover how to use silence effectively.
Become more influential and motivating in your communication.
Make your meetings more productive using 10 specific tools!
He/She Communication - Bridging the Gap at Home and Work Keynote Presentation
Learn to recognize the distinct differences in male and female communication and discover how to eliminate and overcome conflicts that may occur as a result of these differences. Through documented research, studies and personal experiences Bernadette will walk you through a communication maze showing you how to avoid common pitfalls of certain male and female communication disconnects. You will discover how to communicate with members of the opposite sex with greater sensitivity, power, presence and influence as you discover the impact of facial expressions, body language, tone of voice and word choices in both professional and personal settings. Some of the highlights include how differently the genders tend to:
Communicate to develop rapport and build relationships
Influence others to gain power and prestige
Make requests and accept responsibility
Use body language, facial expressions, tone of voice and word choices in communicating
Presentation Skills for Professionals 1 to 2 ½ Day Customized Seminar Options Available
This exciting hands-on seminar, gives every participant the tools, strategies, tips and techniques to achieve a mammoth leap in their public speaking skills. Each participant will have an opportunity to make a variety of presentations in the safety of this seminar. They will receive positive feedback to improve speaking skills immediately after reviewing their bench mark video tape. Participants will set individualized goals for improving their presentation skills abilities, by selecting 2-4 items they wish to improve upon. Attendees will learn essential elements for delivering interesting, high impact presentations under a variety of circumstances. Participants will be part of a panel discussion and will be encouraged to practice newly acquired skills through a variety of exercises designed to provide them with the greater confidence. This program is also easily tailored for an in house customized “train-the-trainer” seminar.
TOPICS
Creating Leadership Keynote Presentation and 3 Hour to 2 Full Day Seminar Options Available
Creating Leadership is a high content program designed to help every manager, supervisor and team leader evaluate their effectiveness as a leader. Recognizing and balancing the fast paced ever changing work environment demands with the need to motivate and energize employees for greater productivity are critical for success. Inspirational tools and hardwired strategies will be provided to give leaders the help needed to tackle important workplace issues with renewed confidence and vigor. Bernadette has worked with managers throughout the United States to improve their leadership capabilities and increase organizational performance.
Discover crucial elements in effective leadership and management.
Find out how to delegate and problem solve quickly and effectively.
Understand the elements of building solid employee relations.
Cultivate employees to become more hardworking, loyal, and honest.
Discover how to lead your team through example and inspiration.
Take a series of assessments to determine your leadership style.
Learn to benchmark and set goals for yourself as you improve your management skills.
Discover how to provide feedback and evaluation that motivates and improves employee performance.
Learn how to smooth over a difficult or awkward confrontation with your employee or team members.
Learn to flex your communication style and increase emotional intelligence.
Find out how to build a creative, innovative and productive working environment.
"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." — Warren Buffet, CEO, Berkshire Hathaway.
Enron the giant corporation once noted as the 7th largest in the world financially imploded practically overnight. Many working Americans had their retirement accounts heavily invested in Enron believing Enron was a sound investment that would provide financial security in later years. In this insightful keynote presentation, Bernadette will discuss the importance of developing and living a corporate culture that is deep rooted in integrity as she discusses the 6 fundamentally wrong values that grew within Enron and how these wrong values contributed to Enron’s downfall:
Make the deal, it doesn’t matter what it costs to make the deal or whether the deal makes sense.
Fulfilling promises to customers both internally and externally does not matter. Use, delay, renegotiate or bait and switch tactics.
Practice blaming others and “pass the buck accountability”.
Image is everything, substance matters minimally, looking good on the outside is most important.
There are no consequences for inappropriate or illegal behaviors, Enron rewards bravado.
Intimidate, ostracize or simply ignore anyone who criticizes you. If they don’t agree with you they are simply STUPID.
TOPICS INNOVATION, CREATIVITY AND CHANGE How to Increase Innovation and Creativity
Keynote Presentation to 6 Hour Seminar Option Available
Are you looking for new ideas to stimulate your employees? Are you tired of the same old “fire hosing” that goes on at staff meetings? You know the “we tried that before and everyone knows that won’t work!” type of statements. Is fear holding you back from trying out new technologies, concepts or markets? Discover in this exciting presentation, how you and your staff can become more innovative and creative. Learn how to come up with better ideas and strategies by engaging and involving your teams as you expand your mind and abilities to truly think outside the box.
Get out of the rut and avoid creativity killers to create a more innovative culture.
Understand paradigm paralysis and eliminate “stuck in the rut” thinking.
Generate more options and better ideas though 10 tried and true, easy to use techniques.
Create better products & services as you gain the competitive edge.
Increase options & possibilities through technology brain storming.
Make break through discoveries and find multiple solutions to problems, issues and challenges.
Learn advanced thinking and processing skills to get better end results .
Turn problems upside down and discover hidden opportunities.
Expand your alpha brain-wave state to creatively solve problems and increase innovation.
Un-lock your creative potential and foster innovation faster, even when you are under pressure.
Managing Change Keynote Presentation to 6 Hour Seminar Option Available
“All potentiality lies in the unknown, therefore we should be more fearful of what we do know rather than what we do not know.” A paraphrase from Deepak Chopra
We are creatures of habit and most of us enjoy knowing what to expect on a day-to-day basis. When unexpected change interrupts our lives, most of us are thrown into discomfort as we struggle to get back into a state of homeostasis. How we deal with change has much to do with our expectations with respect to the change, how much control we feel we have over the changes and how quickly we believe we can adapt to the change. Learning to accept change an ever occurring constant in our lives and becoming change adaptable are the goals of this program.
Discover why we fear change and how to overcome that fear
The differences between self-imposed change and exterior-imposed change
How to develop a working philosophy to cope with change
Learn to become a change agent in a rapidly altering workplace
The fundamental process of organizational change what to expect and how to prepare for it
Planning change to balance management decision making and team participation
8 strategies for becoming “change skilled”
Methods to prepare team members to embrace the future and its’ many possibilities
Please contact Bernadette to discuss you customized presentation need. Bernadette’s background and experience in business will shine as she works to develop a special presentation program by combining seminar topics to get just the right mix for you and your audience! Bernadette has delivered presentations on Cultural Diversity, Sales and Marketing, Motivation and Attitude Improvement, Managing Stress in Times of Transition and Team Building. By combining program topic components and customizing it for your organization you are guaranteed a presentation that will motivate, educate, entertain and energize!
Discover the pressures American Industries are under in today’s global market because of the rapid changes in the way business is being conducted. Find out why your business may be just a “click” away from vanishing and what you need to do to maintain your competitive advantage in this era of outsourcing, off shoring, high technology and high health care insurance costs. Find out how to position your business for long-term success through several key strategies!
Learn to recognize the distinct differences in male and female communication and discover how to eliminate and overcome conflicts that may occur as a result of these differences. Through documented research, studies and personal experiences Bernadette will walk you through a communication maze showing you how to avoid common pitfalls of certain male and female communication disconnects. You will discover how to communicate with members of the opposite sex with greater sensitivity, power, presence and influence as you discover the impact of facial expressions, body language, tone of voice and word choices in both professional and personal settings. Some of the highlights include how differently the genders tend to: 
This exciting hands-on seminar, gives every participant the tools, strategies, tips and techniques to achieve a mammoth leap in their public speaking skills. Each participant will have an opportunity to make a variety of presentations in the safety of this seminar. They will receive positive feedback to improve speaking skills immediately after reviewing their bench mark video tape. Participants will set individualized goals for improving their presentation skills abilities, by selecting 2-4 items they wish to improve upon. Attendees will learn essential elements for delivering interesting, high impact presentations under a variety of circumstances. Participants will be part of a panel discussion and will be encouraged to practice newly acquired skills through a variety of exercises designed to provide them with the greater confidence. This program is also easily tailored for an in house customized “train-the-trainer” seminar.
Creating Leadership is a high content program designed to help every manager, supervisor and team leader evaluate their effectiveness as a leader. Recognizing and balancing the fast paced ever changing work environment demands with the need to motivate and energize employees for greater productivity are critical for success. Inspirational tools and hardwired strategies will be provided to give leaders the help needed to tackle important workplace issues with renewed confidence and vigor. Bernadette has worked with managers throughout the United States to improve their leadership capabilities and increase organizational performance.
"In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you." — Warren Buffet, CEO, Berkshire Hathaway.
Are you looking for new ideas to stimulate your employees? Are you tired of the same old “fire hosing” that goes on at staff meetings? You know the “we tried that before and everyone knows that won’t work!” type of statements. Is fear holding you back from trying out new technologies, concepts or markets? Discover in this exciting presentation, how you and your staff can become more innovative and creative. Learn how to come up with better ideas and strategies by engaging and involving your teams as you expand your mind and abilities to truly think outside the box.
“All potentiality lies in the unknown, therefore we should be more fearful of what we do know rather than what we do not know.” A paraphrase from Deepak Chopra
Please contact Bernadette to discuss you customized presentation need. Bernadette’s background and experience in business will shine as she works to develop a special presentation program by combining seminar topics to get just the right mix for you and your audience! Bernadette has delivered presentations on Cultural Diversity, Sales and Marketing, Motivation and Attitude Improvement, Managing Stress in Times of Transition and Team Building. By combining program topic components and customizing it for your organization you are guaranteed a presentation that will motivate, educate, entertain and energize!